Refund Policy

Headbands

Accessory sales are non-refundable due to current health & safety reasons. 

Wigs, bundles & lace systems

Due to the nature of our product and hygiene regulations, once purchased frontals , bundles and wigs and glues cannot be refunded. Refunds and exchanges are NOT offered on any product as all of our products are final sale.

We offer no warranty or guarantee: if you damage your frontal , glue, bundles or wigs in any way, we are not liable and will not offer you a refund or exchange.

Please look at our after care section which helps guide you into properly taking care of your hair extensions. Any chemicals or hair products that you use is out of our control or any other person that places it on the hair is out of our control.

Please ensure that you test all hair products before using it on the hair as this can cause damage.

We are also not responsible for any damage caused by over bleaching or hair dye. We suggest seeking professional help when dying your hair extensions.

If you believe your product has been damaged/defected by our team Email us at officiallacebylucy@gmail.com including images.

Cancellation

Cancellations will be accepted up to 24 hours after the payment has been made, after this the order will be processed for shipping. 

 

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